Terms of service

TERMS OF SERVICE

Last updated: August 21, 2026

Welcome to MAZEL GOLF.

This website is operated by MAZEL GOLF. Throughout the site, the terms “MAZEL GOLF,” “we,” “us,” and “our” refer to MAZEL GOLF.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you should not use our website or purchase products from us.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or place of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products or services for any illegal or unauthorized purpose.

You may not violate any applicable laws, regulations, intellectual property rights, or other legal rights while using our website.

You must not transmit viruses, malware, malicious code, or any other material intended to interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to our services for violations of these Terms.

2. GENERAL CONDITIONS

We reserve the right to refuse service or decline an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, inventory errors, shipping restrictions, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without our prior written permission.

We may update, modify, suspend, or discontinue any part of the website or services at any time.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colors, dimensions, and other information displayed on our website are accurate.

However, minor variations may occur due to factors including:

normal manufacturing tolerances;
product improvements or updates;
photography and lighting;
screen or monitor settings;
materials and finishes; or
packaging changes.

Golf club specifications may vary slightly within normal manufacturing tolerances.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. GOLF PERFORMANCE

Statements regarding golf equipment performance are intended to describe product design, features, or intended use.

Individual results vary.

Factors such as swing speed, technique, fitting, launch conditions, course conditions, weather, skill level, and individual player characteristics can affect golf performance.

Unless specifically stated otherwise, we do not guarantee that any product will produce a particular:

distance;
score;
launch angle;
ball speed;
spin rate;
handicap improvement; or
other performance result.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your cart does not reserve inventory.

We may limit quantities available for purchase.

If an item becomes unavailable after an order is placed, we may contact you regarding:

an alternative product;
delayed fulfillment;
cancellation of the affected item; or
a refund.

We reserve the right to discontinue any product at any time.

6. PRICING

Prices are subject to change without notice.

The price charged for your order will generally be the price displayed and accepted at checkout.

We reserve the right to correct obvious pricing, promotional, or technical errors.

If an incorrect price materially affects an order, we may contact you before fulfillment or cancel and refund the affected item.

7. CURRENCY

Prices for customers shopping in the United States are generally displayed in U.S. dollars.

Depending on your location and available store settings, other currencies may be displayed.

Your financial institution may apply exchange rates, foreign transaction fees, or other charges. These fees are determined by your card issuer or financial institution and are not controlled by MAZEL GOLF.

8. TAXES

Applicable sales tax or other taxes may be calculated and collected at checkout where required.

Customers purchasing from outside the United States may also be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, international customs or import charges are the responsibility of the recipient.

9. PAYMENT

We accept the payment methods displayed during checkout.

Available payment methods may vary depending on:

customer location;
device;
currency;
transaction amount; and
payment provider availability.

Payment transactions may be processed by third-party payment service providers.

By submitting payment information, you represent that:

the information provided is accurate;
you are authorized to use the selected payment method; and
you authorize the applicable payment provider to process the transaction.

We do not guarantee that every payment method will be available for every transaction.

10. ORDER ACCEPTANCE

Receiving an order confirmation means that we have received your order.

It does not necessarily mean that the order has been finally accepted, processed, or shipped.

We reserve the right to review, limit, decline, or cancel an order where reasonably necessary.

Reasons may include:

suspected fraud;
payment authorization failure;
inventory errors;
incorrect pricing;
shipping restrictions;
unusually large quantities;
suspected unauthorized resale; or
other circumstances that prevent us from fulfilling the order.

If we cancel an order after collecting payment, the affected amount will be refunded to the original payment method.

11. FRAUD PREVENTION AND VERIFICATION

For the protection of our customers and business, some orders may require additional verification.

We may contact you to confirm information including:

customer name;
email address;
shipping address;
billing information;
payment authorization; or
order details.

We reserve the right to delay or cancel an order if we are unable to reasonably verify the transaction or believe the transaction may be unauthorized or fraudulent.

12. SHIPPING

Shipping methods, charges, and estimated delivery times may vary by product and destination.

For U.S. customers, eligible in-stock products are fulfilled from our U.S. warehouse for faster domestic delivery.

Fulfillment location may vary depending on product availability and destination.

International orders or products unavailable at a domestic fulfillment location may be shipped from another supported warehouse.

Please review our Shipping Policy for current shipping information.

13. SHIPPING TIMES

Estimated delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

carrier delays;
severe weather;
holidays;
customs processing;
incorrect addresses;
remote delivery locations;
transportation disruptions; or
other unforeseen events.

Customers will generally receive tracking information after an order has shipped.

14. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.

15. DELIVERY ISSUES

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:

the delivery location;
mailbox or parcel area;
household members;
neighbors where appropriate; and
the shipping carrier.

You may also contact our customer support team for assistance.

We will reasonably assist with carrier investigations when appropriate.

16. DAMAGED PACKAGES

Please inspect your order after delivery.

If a product arrives damaged, defective, or incorrect, contact us as soon as possible at:

jolin@solotoo.com

Please include:

your order number;
a description of the issue; and
photographs where appropriate.

After reviewing the situation, we may provide a replacement, refund, replacement part, return label, or another appropriate solution.

17. ORDER CHANGES

If you need to change an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, we cannot guarantee that an order can be modified after it has entered processing or fulfillment.

18. ORDER CANCELLATIONS

If you wish to cancel an order, contact:

jolin@solotoo.com

as soon as possible.

Orders that have not entered fulfillment may be eligible for cancellation.

Once an order has shipped, cancellation may no longer be possible and our Return & Exchange Policy will apply.

19. RETURNS AND EXCHANGES

Eligible products may be returned according to the terms described in our Return & Exchange Policy.

Unless otherwise stated for a specific product or promotion, eligible returns generally must be requested within the return period stated on our website.

Returned products must meet the applicable return conditions.

Please review our Return & Exchange Policy before returning a product.

20. RETURN SHIPPING

Return shipping responsibility depends on the reason for the return.

For standard returns or buyer's-remorse returns, the customer may be responsible for return shipping costs.

If the product is confirmed to be damaged, defective, or incorrect due to our error, MAZEL GOLF may provide return shipping or another appropriate solution.

The specific terms in our Return & Exchange Policy apply.

21. REFUNDS

Eligible refunds are generally processed after the returned product has been received and inspected.

Approved refunds are issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

After we issue a refund, your bank or card issuer may require additional time before the funds appear in your account.

22. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including where applicable:

products marked Final Sale;
heavily used or damaged products;
products missing important components or accessories;
personalized or customized products; or
other products specifically identified as non-returnable before purchase.

Nothing in this section limits rights that cannot legally be excluded.

23. PRODUCT WARRANTY

Certain MAZEL GOLF products may include specific warranty coverage.

When applicable, warranty information will be provided on the relevant product page, packaging, warranty documentation, or another applicable section of our website.

Warranty coverage may not include damage resulting from:

normal wear and tear;
misuse;
abuse;
accidental damage;
improper maintenance;
unauthorized modification;
improper storage; or
use outside the product's intended purpose.

Any mandatory legal rights remain unaffected.

24. PRODUCT SAFETY AND USE

Golf equipment should be used responsibly and for its intended purpose.

You are responsible for inspecting equipment before use and following appropriate safety practices.

Children should use golf equipment only with appropriate adult supervision.

Golf involves physical activity and the use of equipment that may cause injury or property damage if used improperly.

25. ACCURACY OF CUSTOMER INFORMATION

You agree to provide current, complete, and accurate information when:

placing an order;
creating an account;
requesting customer support; or
completing a transaction.

You are responsible for keeping your account and contact information current.

26. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, and special offers may:

expire;
apply only to selected products;
require a minimum purchase;
exclude certain products;
be limited to one use per customer; or
be unavailable with other promotions.

We reserve the right to modify or end promotions as permitted by applicable law.

Promotional codes have no cash value unless otherwise required.

27. WHOLESALE AND RESALE

Products purchased through our retail website are generally intended for personal use.

We reserve the right to limit or cancel orders that reasonably appear to be intended for unauthorized commercial resale.

Wholesale customers should contact us separately regarding wholesale purchasing.

28. INTELLECTUAL PROPERTY

All MAZEL GOLF website content, including where applicable:

MAZEL GOLF branding;
logos;
product names;
photographs;
graphics;
videos;
text;
product designs;
website design; and
other original materials

is owned by, licensed to, or lawfully used by MAZEL GOLF and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected MAZEL GOLF content without prior written permission.

29. CUSTOMER REVIEWS AND SUBMITTED CONTENT

If you voluntarily submit a review, photograph, video, testimonial, comment, or other content, you represent that:

you have the right to submit it;
it does not infringe another person's rights;
it is not unlawful or fraudulent; and
the information is accurate to the best of your knowledge.

Where permitted by law, you grant MAZEL GOLF a non-exclusive, worldwide, royalty-free right to use and display content that you voluntarily submit in connection with our website, marketing, customer communications, and social channels.

30. THIRD-PARTY SERVICES

Our website may use third-party services including:

ecommerce technology;
payment processors;
shipping carriers;
analytics providers;
advertising platforms;
review platforms; and
social media services.

These third-party services may have their own terms and privacy policies.

MAZEL GOLF is not responsible for third-party services or websites that we do not control.

31. SHOPIFY

Our online store uses Shopify's ecommerce platform.

Shopify provides technology that supports our storefront, checkout, order management, and related ecommerce functions.

Certain Shopify-powered features may also be subject to Shopify's applicable policies and terms.

32. PRIVACY

Our collection, use, and disclosure of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be collected, used, stored, and shared.

33. PROHIBITED USES

You may not use our website or services:

for unlawful purposes;
to violate applicable laws;
to infringe intellectual property rights;
to submit false or misleading information;
to engage in fraudulent transactions;
to transmit malicious software;
to attempt unauthorized access;
to interfere with website security;
to unlawfully collect information about others; or
to materially interfere with normal operation of the website.

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

34. ERRORS AND OMISSIONS

Occasionally our website may contain typographical errors, inaccuracies, or omissions involving:

product descriptions;
specifications;
pricing;
promotions;
shipping charges;
delivery estimates;
availability; or
other information.

We reserve the right to correct such information and update or cancel affected orders where reasonably necessary.

35. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate and secure services, but we cannot guarantee that:

the website will always operate without interruption;
every technical issue will immediately be corrected;
every product will remain available; or
services outside our control will always operate without interruption.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

36. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MAZEL GOLF and its directors, employees, affiliates, contractors, suppliers, and service providers will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from use of the website, products, or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to limit mandatory consumer rights.

37. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MAZEL GOLF and its affiliates, directors, employees, contractors, and service providers from claims resulting from:

your unlawful use of the website;
your material violation of these Terms; or
your infringement of another person's rights.

This provision applies only to the extent permitted by applicable law.

38. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

39. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

40. ENTIRE AGREEMENT

These Terms, together with our applicable:

Privacy Policy;
Shipping Policy;
Return & Exchange Policy;
product-specific terms; and
other policies displayed on our website

form the agreement governing your use of our website and purchases from MAZEL GOLF.

41. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

If you are a consumer, nothing in these Terms is intended to remove any mandatory consumer rights or protections that apply under the laws of your place of residence.

42. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

our operations;
products;
fulfillment;
payment services;
applicable laws; or
website functionality.

The latest version will be posted on this page with an updated revision date.

43. CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

MAZEL GOLF

Email: jolin@solotoo.com

For questions about an order, shipping, returns, products, or customer service, please use the same email address or our Contact Us page.

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