For customers that have chosen our Fast SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
|Shipping Method||Cost||Delivery Time||Courier|
|Fast Shipping||calculated at chekout||3-20 days||China Post,DHL,UPS|
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.DHL is normally delivered within 3-7 days and China Post within 15 days.
*Please note that these are estimated delivery times only, therefore Mazel is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit 17track.